Refund Policy

Failed Generations

When a video generation is recorded as failed, Zombie Couple Video automatically restores the allowance charged for that generation. The restored amount appears in your account. If it does not appear within a reasonable processing period, contact support from the in-app support widget with the task details.

Duplicate or Incorrect Charges

If you believe you were charged more than once for the same order, charged an amount different from the checkout confirmation, or did not receive purchased allowance after a completed payment, contact support with the order date, amount, payment email, and any receipt or transaction reference. Do not send full payment-card details.

One-time Video Packs

One-time packs include 1, 2 or 5 videos for USD 4.90, USD 8.90 or USD 19.90 respectively, with the same numerical prices in EUR. Each video uses 100 credits, and purchased credits are valid for 365 days. There is no recurring subscription. Review the displayed currency, allowance and these refund terms before purchase.

Refund Requests

Refund requests are reviewed based on service delivery, whether purchased allowance has been used, duplicate or incorrect billing, payment-provider rules, and applicable law. Approval is not automatic. When a refund is issued, associated unused allowance may be removed from the account.

Nothing in this policy limits any refund, cancellation, or other consumer right that cannot legally be waived in your jurisdiction.

How to Request Help

Sign in and use the support widget on Zombie Couple Video. Include the order details and a concise explanation of the issue. We will provide the outcome or request any information needed to investigate.

For help, email contact@zombiecouplevideo.fun.